Operations
Vendor follow-ups
Follow up on late PO confirmations and missed ship dates.
Sutro tracks open POs. When a confirmation is missing or a ship date moves, it drafts a follow-up. Routine reminders can send on their own if you allow it.
Step 4 waits for a person
01
Watches open orders
Tracks confirmations and promised dates on every open PO.
02
Flags the miss
A missing confirmation or a promise date that moved.
03
Drafts the follow-up
Uses your template, with the PO number, vendor, and dates filled in.
04
Holds for approval
Waits for a person
Each follow-up waits as a draft, unless you've allowed routine reminders to send.
05
Logs the reply
Attaches the vendor's reply to the PO. A person accepts or rejects the new date.
Tracks every open PO
Drafts follow-ups with the details attached
Reads vendor replies
Alerts the buyer when a promise date moves again
Every follow-up, unless you allow routine reminders
A new promise date
First contact with a new vendor
Anything that changes price or quantity
Escalations
Gmail or Outlook
Your ERP
Slack or Microsoft Teams for alerts